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What is your customer experience with Klarna?

CFPB Complaint Radar

Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com

Top Klarna Consumer Issues

CFPB

  • Billing disputes
  • Unauthorized charges
  • Account problems

PissedConsumer

  • Refund delays
  • Customer service
  • App issues

Both sources highlight concerns related to account management and payment issues. PissedConsumer sees more complaints about account access and service delays, while the CFPB focuses on payment disputes and refund requests.

View all complaints on CFPB
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CATERINA W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m charge twice

Klarna - I’m charge twice
Klarna - I’m charge twice - Image 2
Klarna - I’m charge twice - Image 3

Please check the true region. I've been charged twice; please tell me why I'm being charged twice for the same item that I purchased yesterday. Can you please explain?

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Elain Uco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About my payment

Klarna - About my payment

I need to speak with the representative attorney.A payment, can someone please assist with this issue?I'm having

Loss:
$10

Preferred solution: Full refund

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Johnathan H Gjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I keep getting charged, but it’s not giving me a showing. No receipt is showing in my bank account.

Klarna - I keep getting charged, but it’s not giving me a showing. No receipt is showing...

You guys keep taking money off my account and I need my money if youre not gonna let me purchase I dont understand

Loss:
$67

Preferred solution: Full refund

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Hawa K Dod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Hello, I attempted to pay for an Airbnb...

AI Highlights
  • - Klarna option could not be offered for Airbnb; pending $474.22 with Klarna*Airbnb US; no reservation created.
Klarna - Hello, I attempted to pay for an Airbnb...

Hello, I attempted to pay for an Airbnb reservation using Klarna, but I received an email stating that the payment option could not be offered. However, I still have a pending charge of $474.22 on my Chime account from Klarna/Airbnb US.

No Airbnb reservation was created. Can you please confirm whether this is an authorization hold and when it will be released?

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Joseph Esparza G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Costa Mesa, California

Buying power 3000 , they won’t allow a 2450 purchase

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Klarna - Buying power 3000 , they won’t allow a 2450 purchase

Thats I would like to answered , I always paid before due dates and have a great paying record. I sent a picture of watch I want to buy at eBay

User's recommendation: Don’t pay before due date

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SUE F Dwf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Virginia

I HAVE BEEN CHARGED FOR ITEMS I DID NOT...

Klarna - I HAVE BEEN CHARGED FOR ITEMS I DID NOT...

I have been charged for items I did not order and did not receive, from Modily. Peacock blue tribal print tummy coverage sleeveless tank top - $34.98 and they charged me for 4 x tummy coverage leaf print black cover up - $119.92 and was only supposed to be 1.

Loss:
$94
Pros:
  • Payment pla is great just nrrd a text letting me know my bill is coming due before it is late

Preferred solution: Price reduction

User's recommendation: I REVEIVED 4 ITEMS OF THE SA,E AMD CHARGED FOR ALL 4 AND I DID NOT GET THE PEACOCK BLUE TRIBAL PRINT FOR 34.98. THOUGHT IT WAS JUST ON BACK ORDER. I NEVER GOT A RECEIPT OR ANYTHING WITH THE MERCHANDISE.

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Resolved
Donte S Uta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Double payment

They charging me 2 payments on 6th and 10th state farm and Playstation switch i purchase both of those on later date Playstation i purchase today 100 dollars and state purchase on the 20 or 19

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selwyn m Aif

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not received my package

Klarna - Did not received my package

I ordered something on ebay through klarna about week an half..but i never received the package..I also wrote to ebay concerning the matter..but was no help

Loss:
$61

Preferred solution: I still want the package.he sent me a picture of it being delivered..honestly I never received it..I live in a building with many different tenants..it was place under the mailbix.an not infront mydoor. Or in the mailbox

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Rebekah W Kvp
map-marker Southfield, Michigan

Problems with Airbnb

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Klarna - Problems with Airbnb

I have to go sign in somewhere instead of talking to somebody directly. You've made it more complicated than it needed to be.

This is not helpful, fun, or nice. Norl is a good business.

I own my own business. I know what good business is.

Preferred solution: Fix this before I go on vacation and have a problem

User's recommendation: Just help folks already

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Robert B Myr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Refund on product with false advertisement

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AI Highlights
  • - Product did not match website; expected 2-5 gallon epoxy, received two small pails.
  • - Paid $139; requesting a full refund and will not shop here again.
Klarna - Refund on product with false advertisement

The product I received was nothing like the website advertised. I thought I was getting 2-5 gallon buckets of epoxy for my garage floor but received 2 little pails of moo-cow.

Whatever that is, but it is like 4 tall, wouldn't fill a coffee cup.

It cost $139 for something that should cost maybe $5. Somehow I'm sending it back and would like to get a full refund; probably no more business from me.

Loss:
$139

Preferred solution: Full refund

User's recommendation: Don’t order off internet

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Alice M Tjb
map-marker Tucson, Arizona

Cancel my order

Klarna - Cancel my order

The items came too late. I don't need Ed anymore. It was a gift to send to ***, but now the people who were supposed to go have already left.

Preferred solution: Full refund

User's recommendation: Too derived on time. Nnmanamanajmamammamamamamannananannannbabababababaanannanabagafsjdoebzvahauzjsbsnsklslsgppsueygevsvsshhababsbahahbsbsbsnbsnhsgyayo

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Terrena J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return of merchandise (couches)

I have tried to return the couches within a week. Four or five days after receiving them.

I was waiting on a response but to no avail. So I contacted Walmart and they told me they would get in touch with me and I am still waiting on someone to respond.

Cons:
  • I am not happy about losing money

Preferred solution: Full refund

User's recommendation: I could not recommend anyone to this company because they don’t keep their word.

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Chaima T Vre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

If you don’t make the refund I will sue you I have proof for refund from Temu so

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Klarna - If you don’t make the refund I will sue you I have proof for refund from Temu so

I have screenshots proof of return from [GEOGRAPHIC_DATA] you dont make this return you proceed 0 my refund 103 so after 5 days if you dont make my refund I will sue you doesnt work like that you cant stole money from people

Preferred solution: Full refund

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Lorinda A Fxp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

Payment request

I just noticed that my payments are not going through, and the reason is that my checking account had fraudulent activity, so I need to delete my old checking account and give you a new account. I will be doing this on the app.

I tried calling someone, but I guess you guys do not accept phone calls. Thank you.

Pros:
  • Easy to access online
Cons:
  • Not able to speak to a representative

Preferred solution: Apology

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DONG H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Email BADONG838@***.COM My case has...

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Email BADONG838@***.COM My case has not yet been half- processed please contact me via my new email address Thankyou

My New Email address TRANBIENDONGNAI1952@***.COM

Pros:
  • Service good

Preferred solution: Deliver product or service ordered

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