Klarna Reviews
Klarna Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 784 reviews. 25% would likely recommend Klarna. Consumers are mostly dissatisfied, citing billing practices, refunds, and poor customer service in Klarna reviews.
Key Takeaways for Future Customers
- Convenience and an easy to use app make Buy now pay later attractive for some shoppers.
- Expect potential billing hiccups; keep documentation for refunds and disputes.
- Prepare for limited phone support and slow resolution on cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service.
- Billing errors, failed payments, and refund delays are recurring issues.
- Account access and verification problems; reports of fraudulent charges unresolved.
Positive Feedback
Users appreciate the app, convenience, and Buy now pay later model; some agents are helpful when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 784 reviews. 25% would likely recommend Klarna. Consumers are mostly dissatisfied, citing billing practices, refunds, and poor customer service in Klarna reviews.
Key Takeaways for Future Customers
- Convenience and an easy to use app make Buy now pay later attractive for some shoppers.
- Expect potential billing hiccups; keep documentation for refunds and disputes.
- Prepare for limited phone support and slow resolution on cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service.
- Billing errors, failed payments, and refund delays are recurring issues.
- Account access and verification problems; reports of fraudulent charges unresolved.
Positive Feedback
Users appreciate the app, convenience, and Buy now pay later model; some agents are helpful when reached.
Media from reviews
Klarna Collective Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Klarna Consumer Issues
CFPB
- Billing disputes
- Unauthorized charges
- Account problems
PissedConsumer
- Refund delays
- Customer service
- App issues
Both sources highlight concerns related to account management and payment issues. PissedConsumer sees more complaints about account access and service delays, while the CFPB focuses on payment disputes and refund requests.
Monterey Park, California
No customer service
No answer and did not connect me to speak to an agent. I wanted to follow up on an application I made at the Apple Store.
- Opportunities to purchases
- None up until this point
Preferred solution: A call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent charges
Cannot reach anyone at Klarna, and I am going to go to collections from a fraudulent charge on my account. I need someone to reach me now.
- Fast cash
- No customer service no support
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get into my account and I would like to pay my my account
It told me to verify my identity. I put my ID on it and it keeps saying try again. im trying to verify myself so I can pay for my Klarner.
Preferred solution: I would like to get into my account so I can pay for it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Resolved: Transaction issue that I need to talk...
Transaction issue that I need to talk about because I don't know if I made a mistake or not, but I probably did; however, I don't remember if I did.
Preferred solution: An answer please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I haven't received my refund for the amount of $14.29. I need my refund ASAP. I'm not happy with Temu; they sent me a damaged product.
Preferred solution: Full refund
User's recommendation: No quiero recommender
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Champaign, Illinois
I find that all these years of working with Klarna just recently they’ve been dishonest.
- - Temu order approved; Klarna down payment made.
- - Several items were returned; return proofs were repeatedly requested.
I ordered some stuff off of Temu and it was approved the Klarna I paid my down payment as usual, but then several items had to be returned. Temu did put in the returns that have proof I sent them to Klarna because they kept asking for it over and over again and every time I look up, Im resending the same stuff so I feel like they are very dishonest and I told them I will never work with them again ever.
- I thought they were pretty good
- Up until now
- But since this has happened
Preferred solution: Full refund
User's recommendation: Don’t work with Lorna, the dishonest.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sarasota, Florida
Refund
Don’t use Klarna.! Thieves!!!!!
Taking my money for a service that was cancelled!Terrible customer service!
A cancellation letter was sent to Groupon. You are continuing to take my money!
I'm furious!
Please correct this matter. You are stealing my money!
- Not happy with customer service
Preferred solution: Full refund
User's recommendation: Don't use its a scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Hempstead, New York
I need help with my order, cause I don’t get it and I still paying it.
I never get my delivery, so I send you all the information I have, please try to help me, I dont would like to continue to pay for something I never have.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA bout a package
No live agebt
I ordered a package on June 18th and have not received that package. I want to stop payments; it’s not fair for me to keep paying on something I have not received.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Augusta, Georgia
Return
You have been given me the runaround about this return .I have been to tha Apple Store in Augusta Ga and talked to Apple on the phone still no response I need an Shipping Label everyone tell me it your responsibility to provide that please contact me
User's recommendation: Return Label
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
I have attempted 5 times to add my...
I have attempted 5 times to add my debit card to make payment. Each attempt failed.
Is this a scam to "steal" late fees from customers???
I will try One more time.
After that, send this to collections ...IDC!!! Signed,
Pissed consumer
- Payment over time
- Customer service not readily accessible
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m charge twice
Please check the true region. I've been charged twice; please tell me why I'm being charged twice for the same item that I purchased yesterday. Can you please explain?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my payment
I need to speak with the representative attorney.A payment, can someone please assist with this issue?I'm having
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI keep getting charged, but it’s not giving me a showing. No receipt is showing in my bank account.
You guys keep taking money off my account and I need my money if youre not gonna let me purchase I dont understand
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Hello, I attempted to pay for an Airbnb...
- - Klarna option could not be offered for Airbnb; pending $474.22 with Klarna*Airbnb US; no reservation created.
Hello, I attempted to pay for an Airbnb reservation using Klarna, but I received an email stating that the payment option could not be offered. However, I still have a pending charge of $474.22 on my Chime account from Klarna/Airbnb US.
No Airbnb reservation was created. Can you please confirm whether this is an authorization hold and when it will be released?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Costa Mesa, California
Buying power 3000 , they won’t allow a 2450 purchase
Thats I would like to answered , I always paid before due dates and have a great paying record. I sent a picture of watch I want to buy at eBay
User's recommendation: Don’t pay before due date
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