Unclaimed
Klarna Reviews
19K
CLAIMED LOSSES
263
TOTAL REVIEWS
17.7K
PAGE VIEWS
2
ISSUES RESOLVED
Klarna Net Promoter Score (NPS)
0
low
NPS
-100
100
- 50% Promoters
- 0% Passives
- 50% Detractors
Klarna's estimated NPS of 0 considered to be low. 50% of users would likely recommend Klarna to a friend or colleague.
Customer Satisfaction
Klarna Reviews
New Reviewer
Biweekly Payment Charged Twice
Each order showing on my account as overdue is wrong. The issue Im having is regarding my January 14 payment being auto debited from my Chase Bank while also being paid from my United Community Bank account. Ive contacted customer service and have also initiated chats...
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ID
Pros
- Great way to make needed purchases and pay over time
Cons
- Getting resolution for issues like mine
Preferred solution
Remove the overdue status from my account and reinstate my purchasing privileges because I haven’t missed any payments
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStarted out great but....
I have been using them for years. I purchased almost everything I own now online and I used this app because of the rewards. You can pay it off quickly and break up the payments which is nice but they give you consistent $5 gift cards which really really can add up....
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ID
Location
Weatherly, Pennsylvania
New Reviewer
I never received my order
I never received my order. I paid it off early and now theyre telling me that my desk is resolved with no order and took my payment.
ID
Loss
$31
Preferred solution
Deliver product or service ordered
Payment
I tried contacting yall company to make changes but the system didnt allow me too. I spoke with a representative about the situation. I am fine now I paid my balance
ID
Location
Baltimore, Maryland
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCause they suck
Well my card got eaten in an atm machine so I had to change cards and Klarna and true accord went *** crazy with my account started pulling double payments Im having to hire a attorney to sue them I will not ever deal with them again they are hard to get ahold of and when you do there pretty *** useless I might add I had never missed a payment on my account when this happened also I had give them the new card info and they was pulling payments from it when all this took place
User's recommendation: Don’t use Klarna use affirm.
ID
Location
Richardson, Texas
New Reviewer
Problem with return
I waited In All day Saturday and again Monday for an evrie collection ..no show on both days and no feedback as to why..
ID
Pros
- Great way to make needed purchases and pay over time
Preferred solution
Apology
New Reviewer