Klarna
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Klarna Consumer Issues
CFPB
- Billing disputes
- Unauthorized charges
- Account problems
PissedConsumer
- Refund delays
- Customer service
- App issues
Both sources highlight concerns related to account management and payment issues. PissedConsumer sees more complaints about account access and service delays, while the CFPB focuses on payment disputes and refund requests.
Port Saint Lucie, Florida
Good morning I order an item I don’t...
Good morning I order an item I dont like it and I want to return it please send me an address I can send it to you
Milwaukee, Wisconsin
Refund status
My refund for $106 havent posted back to my bank account I was told it would post 3 to 5 business days and I still havent received it yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayments
Cannot speak to a live agent. Poor customer service!!!
Need to have a serious issue resolved right away. Do not want to wait for an email reply!!!
- Can pay in installments
- Dont use nobody who dont have a customer service line
Preferred solution: A person on the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
All my payment is paid and all my issue is solve the 219 jackets was returned
I sent a jacket a long time ago. I sent proof everything is taken care.out of my account I shouldn’t be having no problem at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received credit
- - Full refund requested for a Booking.com reservation due to Klarna via Google Wallet not being accepted so the stay could not occur; charge $110.51.
Dear [PERSON_NAME] & Booking.com Customer Service,
[GOVERNMENT_ID] - Reservation number
I am requesting a full refund regarding my recent Holiday Inn reservation booked through Booking.com.
I have proof of the charge, which I attached in this email for $110.51. However, when I arrived at the hotel, the Klarna virtual card through Google Wallet would not work with the Holiday Inn payment system. Because the payment could not be processed properly through the hotel's system, I was unable to stay at the hotel.
Since the reservation could not actually be used due to the payment issue involving the Klarna virtual card, I am requesting:
A full refund of the charge and
that no installment or monthly Klarna payments continue to be charged for this reservation.
Again, I have proof of the charge and proof that the reservation could not be completed because the hotel systems did not accept the Klarna payment method through Google Wallet.
Please review this matter promptly and confirm the refund and cancellation of any further installment charges.
Thank you,
[PERSON_NAME]
[PHONE_NUMBER]
Preferred solution: Full refund
User's recommendation: No recommendations until this is fixed
Union City, New Jersey
Fraudulent
The seller provided wrong tracking information and made it difficult for my package. When I went to uplift the package, it was the right tracking number the seller issued to me, but the name was wrong, and the contents that were inside the package were medication. I ordered a phone.
User's recommendation: Becarful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
I changed my email and phone number and I can’t log in
I no longer have the phone number, email, or bank associated with this account. I can't get logged in, nor can I find a number to call.
The number I was given by you doesn't take incoming calls. How am I supposed to pay my bill?
Preferred solution: A phone number to call you at
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy original bank account located fraudulent, I had to change bank accounts.account
Fraudulent activity on my bank accounts forced me to change my accounts. I need to make changes to the autopayment account information.
Preferred solution: New bank account information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service!
I am trying to solve an issue that needs to be addressed with a human ! Please help with a resolution and phone number to call !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my account with Klarna
- - User cannot complete Klarna checkout and keeps getting sorry try again.
- - Longtime Klarna user asks why account fails and when it can be used again.
Every time I try to use Klarna it says sorry try again I have no way of fixing this problem my name is Irene Reyna
Address 1545 west 187 th Place
Gardena CA 90248 phone 310415****
My email is irerey3@***.com
I used Klarna for many yrs and was happy what happened to my account?
The last four numbers of my Visa card ending 0900. Can you let me know
When I can use this account ?
- Just trying to get in contact
- You can not speak with a live person
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help deferring an upcoming payment.
Can't get any help, please call me. I need help now, please. Help, help, help, help, help, help, help, help, help, help.
- Helps when i travel
- Cant get help when needed no real person and online service bad
Preferred solution: A deferred payment of 79.89 July 27th pushed to July 30th when I’ll have the booking.com payment
User's recommendation: Difficult to contact anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not received.
My issue was not resolved. I did not receive the washer I paid for.
They are charging me for an item I did not received. I cannot get a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm unable to reach FMMEDS due to health reasons.
I've been feeling sick to my stomach periodically and feeling fatigued due to weight loss injections. I've been trying to let the provider FMMEDS know but was unable to reach them by phone. I need to discontinue service with them and request a full refund due to lack of service and lack of communication.
- Great service
- None zero zilch
Preferred solution: Full refund
User's recommendation: Be careful on I've been trying to reach FMMEDS for several days now and there's no connection phone service. I haven't seen any advertisement though social media at all. Be careful on the providers that you need because they may not be a legitimate provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOverdue payments
I was calling to explain the reasons for my missed payments and felt that I needed to speak to a human. I was unable to reach one and was told that the number I had dialed would not work and that I could use the app instead. One more example of needing human customer service and being unable to get it.
User's recommendation: Do your best to NOT EVER need customer service from a human!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not received items yet why iam being charge
Answer the phone and help me resolve this issue! You guys are charging me for items I didn't receive yet!
- I like the app
- Dont use nobody who dont have a customer service line
Preferred solution: Full refund
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